SHIPPING & ORDER PROCESSING
NATIONWIDE SHIPPING GUARANTEE
As our products are perishable, all food sales are final.
Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped.
Return Policy for Undeliverable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.
Return Policy Satisfaction
If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.
Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.
Carrier Delays Policy
We are not responsible for shipping delays while your product is in transit due to weather, strike, mechanical failure, or circumstances beyond our control, and are not able to offer refunds for those reasons.
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.
Recipient Delay Policy
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. All gift givers should provide a valid email address of each recipient to be notified of a perishable delivery.